When your USB hard drive is not recognized by Windows 10 PC, when plugged into a USB 3 port, then it could be either due to issues with the USB drivers installed on the computer or corruption of the USB hard drive. In a situation like this, to ensure that your hard drive is safe, unplug it from the current system and connect it to a healthy system. If it gets recognized on the other system, then it is well and fine. Otherwise, it indicates that the hard drive is corrupted. If this is the case, then you would face a huge amount of data loss, as you might have stored lots of important data files in it. Now, how to retrieve data from a corrupted hard drive? Don’t worry! Read further.
Make use of Remo data recovery software to extract all your data files from the corrupted hard disk drive. Connect your unrecognized USB hard drive to another healthy system and run this software after downloading and installing it. As the software is designed with such a simple interface, even a person with less or nil technical knowledge can recover all his/her data from damaged or corrupted hard drive with utmost ease. The software can create a disk image of the hard drive and later recovers entire files from it to ensure safe and secure data recovery. This is considered as the finest solution for your problem. In addition to this solution, you can try out manually to fix the issue yourself. To know alternative solutions, continue reading further.
However, if your hard drive gets recognized on the other system, then it might be a problem with the USB drivers installed on your Windows 10 PC. In such cases, first, check the type of error message you are getting when you connect the USB hard drive to your Windows 10 system. Then, run the Hardware and Device Troubleshooter or the Windows USB Troubleshooter and check whether it helps or not. The automated tools check the hardware/USB connected to the system for any unknown issues and fix them automatically.
Next, you need to check for any pending updates under Windows Update. Few updates might be related to the drivers and so needs to be installed on the computer. So, check whether you need to update the drivers or not. Visit the related web page and search for the latest drivers available for the hard drive model and install it on your Windows 10 PC and check whether it resolves the issue.
Apart from the above two methods, here are few more alternative ways to locate your external hard disk on Windows 10 PC.
Uninstall and reconnect the USB hard drive
To do this, Type ‘Device Manager’ in the Search box of the charms bar and click the icon. Then, select the disk drives from the list of hardware, right-click the SUB external hard drive with the issue, and click Uninstall. As soon as uninstalling is completed, unplug the USB cable. Then, wait for a moment and reconnect the USB cable. Now, the driver should automatically load. Now, look for your USB hard drive in Windows Explorer.
Reinstall USB Controllers:
This method works, if there is a problem with the loaded USB driver i.e., it has either become corrupted or unstable. Just Open the Device Manager and expand USB controllers. As a next step, right-click on a device and click Uninstall. Repeat the same procedure for all the devices.
Once done, restart your computer and after a restart, your USB controllers should automatically install.
Disable USB selective suspend setting:
First, click the battery icon that is visible on the taskbar of your computer screen. Then, adjacent to your currently selected plan, you must find ‘Change Plan Settings’ link. Click the link.
Next, choose ‘Change advanced power settings’ option. Then, click the box to expand the USB settings. Expand the USB selective suspend settings. Now, click the link that is adjacent to Plugged in option, and then from the drop-down menu choose Disable option. Now, click Apply and then click OK.
I hope your problem is solved by using any one of these solutions.